Shipping & Returns
If you have received your puppabear bed and have not yet opened the vacuum seal, you are eligible for a return or an exchange for a different size. To qualify for a return or exchange, the puppabear bed must remain unopened and in its original vacuum seal. Additionally, covers, waterproof lining kits, blankets and all other accessories must be unused and in brand-new condition.
To initiate a return, please request it within 14 days of delivery. If you meet these conditions and wish to return your item(s), contact us
Please note that shipping the item back to our puppabear beds warehouse will be at the customer’s expense.
Please note: Items marked as final sale are not eligible for returns or exchanges.
Once your return is received, we will notify you via email. After inspection, if the item is unused and in brand-new condition, we will process your refund to the original payment method. If you prefer to set up an exchange instead.
For hygiene reasons, we cannot accept returns if the vacuum seal on the bed has been opened, as it cannot be repackaged once expanded. If you have any concerns about the size of your bed upon delivery, please do not open the vacuum seal and reach out to our team. We can assist with arranging a return or exchange as long as the bed remains vacuum sealed.
Please allow up to 10 business days for your refund to appear on your statement.
Warranty
Puppabear beds provides a 12-month limited warranty against manufacturing defects, as well as a 10-year warranty against sagging of the memory foam.
This limited warranty covers defects arising from faulty workmanship or materials. Please note that puppabear beds is not responsible for any damages resulting from failure to adhere to care instructions.
Our warranty does not cover:
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Normal wear and tear resulting from regular washing and intended use.
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Damages caused by rough handling or aggressive use by pets, including bites, rips, burns, tears, excessive scratching, stains, and liquid or moisture damage.
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Damage arising from commercial use, such as in hotels or retail environments.
